This document outlines your rights and responsibilities as a naga91 member. Please read it carefully before registering or using any of our services.
Welcome to naga91. By accessing, registering, or using any part of the naga91 platform — including the website, gaming services, promotions, and all content provided — you hereby agree to be fully and unconditionally bound by these Terms and Conditions.
These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and naga91 ("Platform", "We", "Company"). If you do not agree with any part of these terms, you are not permitted to use naga91's services.
Important: Continued use of the naga91 platform following any amendments to these Terms and Conditions constitutes acceptance of the revised terms.
To register and use naga91, you must meet all of the following eligibility requirements:
Naga91 reserves the right to conduct age and identity verification at any time. Accounts found to be in breach of these eligibility requirements will be suspended immediately and all funds held in such accounts will be subject to further review.
Warning: Registration by individuals under the age of 18 is strictly prohibited and constitutes a serious breach of these terms. naga91 will report such cases to the relevant authorities.
Each member is only permitted to hold one (1) active account at naga91 at all times. Opening multiple accounts using the same or different information — including using a family member's name, the same IP address, or the same device — is strictly prohibited and may result in all related accounts being suspended and account balances forfeited.
You are solely responsible for ensuring that all information provided during registration and updated thereafter is accurate, complete, and current. This includes your full name, identification number, date of birth, phone number, and bank account number.
You are solely responsible for the security of your password and account login credentials. naga91 will not be held liable for any losses resulting from unauthorized use of your account due to your own negligence. Please notify our customer support immediately if you suspect your account has been compromised.
Naga91 operates a strict KYC process as part of our commitment to platform security and anti-money laundering prevention. You may be required to submit identity verification documents such as a copy of your ID card, bank statement, or proof of address at any time, particularly when making your first withdrawal or when the withdrawal amount exceeds a certain limit.
Naga91 accepts deposits via multiple payment methods including online bank transfer (FPX), e-wallets, and other payment methods available on the platform. All deposits are processed instantly and naga91 does not charge any fees for standard deposits.
Withdrawals to local bank accounts are processed within 30 minutes to 3 hours on regular business days. Withdrawals made on public holidays or outside business hours may take slightly longer. naga91 reserves the right to request additional documents before approving large or unusual withdrawal amounts.
Minimum and maximum withdrawal limits vary depending on your chosen payment method and membership tier. naga91 VIP members enjoy higher daily withdrawal limits compared to standard members. All current withdrawal limits can be reviewed in your account settings.
Withdrawals may only be made to a bank account registered under the same name as your naga91 account details. naga91 does not process withdrawals to third-party accounts under any circumstances.
Unclaimed funds in accounts that have been inactive for more than 12 consecutive months are subject to a monthly administrative fee of RM 50 or 10% of the balance (whichever is lower), until the balance reaches zero or the account is reactivated.
Naga91 offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses are subject to their respective specific terms and conditions stated on the relevant promotions page, and the following general terms also apply:
All games available at naga91 — including slots, Live Casino, fish shooting games, bingo, and sports betting — are conducted in accordance with their respective rules, which can be reviewed in the help section of each game. The following general rules apply to all games:
All slot games and random number games at naga91 use a Random Number Generator (RNG) certified by an independent auditing body. The outcome of every round is entirely random and cannot be influenced by any party, including naga91 itself.
The final outcome of all sports bets is determined based on the official results of the relevant match. naga91 follows industry-standard guidelines for postponed, cancelled, or interrupted matches.
In the event of a technical disruption during a game session, naga91 will make its decision based on records stored in our system. Decisions made by naga91 in such cases are final. naga91 is not liable for any losses caused by disruptions to the user's internet connection.
As a naga91 member, you agree not to engage in any of the following activities:
Violation of any of the above rules may result in immediate suspension of your account, forfeiture of your balance and wins, and legal action where necessary.
You may request to close your naga91 account at any time by contacting our customer support. Prior to closure, all eligible balances will be processed for withdrawal once the required KYC review is completed.
Naga91 reserves the right to suspend or terminate any account without prior notice if:
Naga91 takes the protection of our members' personal data seriously. All information you provide to us is processed in accordance with the naga91 Privacy Policy, which forms part of these Terms and Conditions. You may read the full Privacy Policy on the Privacy Policy ours.
In summary, naga91 collects and uses your personal data for the purposes of account management, financial transaction processing, identity verification, fraud prevention, service improvement, and marketing communications (with your consent). Your data will not be sold to third parties for marketing purposes.
To the extent permitted by applicable law, naga91 is not liable for:
In all circumstances, naga91's maximum liability to you shall not exceed the total amount you have deposited into your account within the 30 days preceding the claim.
Naga91 reserves the right to amend, modify, or update these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect, except in urgent situations that require immediate action.
It is your responsibility as a member to review these Terms and Conditions periodically. Continued use of the naga91 platform after any amendments take effect constitutes your acceptance of the revised terms. The "Updated" date shown at the top of this document will always reflect the most current version.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the naga91 customer support team via:
Our team speaks Malay, Mandarin, and English. We aim to respond to all enquiries within 24 hours.
For more information about our privacy policy, please visit the Privacy Policy. For information on responsible gaming, please visit the Responsible Gaming.
Answers to the most frequently asked questions from new members regarding naga91's terms and conditions.
View All FAQsBy understanding our terms and conditions, you are ready to enjoy a safe, fair, and entertaining online experience alongside more than 500,000 naga91 members.